Frequently asked questions

What do I pay for the first time?

Updated new installation plans are available on our website, Click Here for all available plans. Get Free installation and router with any plan you choose.

How often does the Internet interrupts?

At ThunderNet we make sure that there is a minimum downtime. For backup we use Leased Lines from TATA, Airtel and couple of more local providers. Our support team is available from 10 AM to 7 PM for home visits in case of local interruptions like fault in cable from our switch to your home or router reset/failure or speed issues, all get fixed as soon as it is reported by the user.

How do I check if ThunderNet is available in my area?

To start with make a phone call on 9649697417 and fix an appointment for the connectivity check and installation. You can also schedule a tech visit by filling an online request form.

How can I reach support at times I need help?

We share direct numbers for the support team for your area after installation gets complete. For tracking and delivering the expected service & support, please make a phone call on the number provided - NO WHATSAPP.

When do I have to pay?

ThunderNet runs a pre pay system, therefore all payment to be made after the installation and speed tests are done.

Is support available 24/7?

ThunderNet ensures a 24/7 Internet connectivity, home visit as per residential norms can be done from 10 AM to 7 PM. Other than tech home visit, all support options like call, sms, email and support ticketing system is available 24/7.